Privacy Policy

Last Updated: August 2026

Luxe Xpress respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with any part of the Luxe Xpress ecosystem, including:

• Luxe Xpress Courier
• Luxe Xpress Fulfillment Hub
• SoftLux Co. and the Luxe Xpress Shop
• Our websites, customer portals, web applications, progressive web applications, forms, dashboards, and related digital services

In this Privacy Policy, “Luxe Xpress,” “we,” “our,” or “us” refers collectively to the Luxe Xpress services identified above, where applicable.

This Privacy Policy should be read together with the specific Terms and Conditions or Terms of Sale that apply to the service you use.

1. Information We Collect

The information we collect depends on how you interact with Luxe Xpress and which services you use.

Personal and Account Information

We may collect:

• Full name
• Email address
• Phone number
• Residential or business address
• Tax Registration Number (TRN)
• Government-issued identification, where required
• Login and account information
• Pickup and delivery preferences
• Business name and business contact information
• Other information you provide when creating or managing an account

Courier and Shipment Information

When you use Luxe Xpress Courier, we may collect:

• Tracking numbers
• Carrier information
• Package descriptions
• Package weight and dimensions
• Declared values
• Purchase invoices and receipts
• Customs documentation
• Shipping history
• USA and China warehouse information
• Pickup and delivery information
• Proof of delivery or collection
• Package status and tracking activity

Fulfillment Hub Information

When you use Luxe Xpress Fulfillment Hub, we may collect and process:

• Business and client information
• Inventory records
• Product information
• Stock quantities
• Order information
• Fulfillment instructions
• Storage records
• Customer pickup information
• Delivery and dispatch information
• Payment collection information, where applicable
• Payout records
• Client contracts and supporting documents
• Information relating to returns, cancellations, or order adjustments

Information About Fulfillment Clients' Customers

Luxe Xpress Fulfillment Hub may receive personal information about a business client's customers, recipients, or other third parties in order to provide fulfillment services.

This may include:

• Customer name
• Phone number
• Email address
• Pickup or delivery address
• Order details
• Amounts payable or collected
• Delivery or collection instructions
• Proof of pickup or delivery

Business clients are responsible for ensuring that they are lawfully permitted to provide this information to Luxe Xpress.

We use this information only as reasonably necessary to provide fulfillment, pickup, delivery, payment collection, customer communication, and related services.

Shop and Purchase Information

When you purchase products through SoftLux Co. or another Luxe Xpress shop experience, we may collect:

• Products viewed or purchased
• Shopping cart information
• Order history
• Billing information
• Pickup or delivery selections
• Recipient information
• Discount or promotional information
• Customer support communications
• Reviews or feedback you submit
• Marketing preferences

Payment Information

Where applicable, we may collect information necessary to process payments, refunds, payouts, or other financial transactions.

Payment information may be processed through third-party payment providers. Luxe Xpress does not retain full payment card details unless necessary and permitted by applicable law and payment-processing requirements.

Technical and Website Information

When you use our websites, portals, or applications, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referral source
• Login activity
• Session information
• Error and security logs
• Cookies and similar technologies
• Analytics information

2. How We Use Personal Information

We may use personal information to:

• Create and manage customer or business accounts
• Authenticate users and maintain account security
• Assign USA and China shipping addresses
• Receive, process, and track shipments
• Process customs documentation
• Calculate shipping, storage, fulfillment, or delivery charges
• Manage inventory
• Prepare, pick, pack, and dispatch customer orders
• Arrange customer pickups and deliveries
• Process shop purchases
• Process payments and refunds
• Collect payments on behalf of fulfillment clients, where applicable
• Process client payouts
• Send shipment, order, pickup, delivery, and account notifications
• Respond to customer-service enquiries
• Verify customer identity where required
• Prevent fraud, abuse, and unauthorized activity
• Maintain business and transaction records
• Improve our services, systems, and customer experience
• Conduct internal reporting and analytics
• Send service updates, announcements, or marketing communications where permitted
• Comply with customs, tax, regulatory, legal, and government requirements
• Establish, exercise, or defend legal claims
• Enforce applicable agreements and policies

We aim to collect and use only the information reasonably necessary for the purposes for which it was obtained, consistent with applicable Jamaican data-protection requirements. Jamaica's Office of the Information Commissioner identifies purpose limitation, data minimization, accuracy, storage limitation, data-subject rights, security, and appropriate safeguards for cross-border transfers as core data-protection standards.

3. Legal Basis and Fair Processing

We process personal information where necessary to provide services you request, perform our contractual obligations, comply with legal requirements, protect legitimate business interests, or where you have provided valid consent where consent is required.

Where we rely on consent, you may withdraw that consent, subject to applicable law and any continuing lawful basis we may have for processing the information.

We do not require consent for purposes that are not reasonably necessary to provide a requested service unless consent is otherwise legally appropriate.

4. How We Share Personal Information

Luxe Xpress does not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Shipping carriers
• Freight and logistics providers
• Warehouse partners
• Delivery providers
• Customs authorities
• Government and regulatory authorities
• Payment processors
• Banking or payout providers
• Hosting and database providers
• Email, SMS, and messaging providers
• Authentication and security providers
• Analytics and technology providers
• Professional advisers, including legal or accounting advisers
• Contractors or service providers supporting our operations

We may also disclose information where required by law, court order, regulatory request, customs requirement, or where reasonably necessary to prevent fraud or protect our legal rights.

We expect service providers processing personal information on our behalf to maintain appropriate security and confidentiality protections.

5. Cookies and Similar Technologies

Our websites and applications may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website functionality
• Maintain security
• Understand website usage
• Measure performance
• Support analytics
• Improve the customer experience

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our websites or applications.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

These measures may include access controls, staff procedures, authentication safeguards, system monitoring, secure technology providers, and other appropriate measures.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Jamaica's Office of the Information Commissioner specifically expects data controllers to implement appropriate technical and organizational measures and to select processors that provide adequate security protections.

7. Security Incidents and Data Breaches

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by Jamaican law, we will notify the Office of the Information Commissioner and affected individuals.

The OIC states that certain contraventions or personal-data security breaches must be reported to the Commissioner within 72 hours after the data controller becomes aware of the incident, and affected data subjects must also be notified where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, customs, tax, contractual, dispute-resolution, and regulatory obligations.

Retention periods may vary depending on the type of information.

For example, we may retain certain:

• Account records
• Transaction records
• Shipment records
• Customs documents
• Fulfillment records
• Order records
• Payment records
• Customer-support records
• Legal or contractual documents

for longer periods where necessary to comply with law or protect legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.

The OIC advises that privacy notices should inform individuals of the expected period of retention of their personal data.

9. International and Cross-Border Data Transfers

Some Luxe Xpress operations and technology providers may involve the processing or storage of personal information outside Jamaica.

This may occur, for example, where:

• Overseas shipping or warehouse partners receive shipment information
• Technology or cloud providers host information internationally
• International logistics providers process shipment data
• Cross-border services are necessary to perform a transaction

Where personal information is transferred outside Jamaica, Luxe Xpress will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements and that appropriate safeguards are used where required.

Jamaica's Data Protection framework places specific requirements on transfers of personal data outside Jamaica, including consideration of whether adequate protection exists or whether another lawful basis for the transfer applies.

10. Marketing Communications

Where permitted, we may send:

• Service announcements
• Promotions
• Shipping offers
• Shop offers
• Product updates
• Business-service information
• Other marketing communications

You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.

Service-related communications, such as shipment notifications, order updates, payment notices, security messages, or operational communications, may still be sent where necessary to provide the service.

11. Your Privacy Rights

Subject to applicable Jamaican law, you may have the right to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Updating of your personal details
• Restriction of certain processing in applicable circumstances
• Deletion of information where legally permitted
• Withdrawal of consent where processing is based on consent
• Cessation of certain marketing communications
• Information regarding how your personal information is used
• Review of certain automated processing, where applicable

Some information may need to be retained despite a deletion request where retention is required by law or is reasonably necessary for customs, tax, fraud prevention, dispute resolution, record keeping, or contractual purposes.

The OIC confirms that Jamaica's data-protection framework provides rights to data subjects, including rights relating to access and prevention of processing in specified circumstances.

To make a privacy request, contact us using the details below.

We may ask you to verify your identity before fulfilling a request.

12. Privacy Complaints

If you have a concern about how Luxe Xpress handles your personal information, please contact us first so that we can investigate and respond.

You may also have the right to raise a complaint with Jamaica's Office of the Information Commissioner regarding the processing of your personal information.

13. Children's Privacy

Luxe Xpress services are generally intended for individuals aged 18 or older.

Where a minor uses a service, this should occur under the supervision or authorization of a parent or legal guardian where appropriate.

We do not knowingly collect personal information from children in circumstances where such collection would be unlawful.

14. Third-Party Websites and Services

Our websites or applications may contain links to third-party websites, payment providers, retailers, delivery providers, or other external services.

Luxe Xpress is not responsible for the privacy practices of independent third parties.

We encourage you to review the privacy policies of any third-party service you use.

15. Business Transfers

If Luxe Xpress undergoes a merger, restructuring, acquisition, sale, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal and privacy requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• New features
• Changes to our technology
• Changes in business operations
• Changes in applicable law or regulatory guidance

The most current version will be posted on our website with the revised Last Updated date.

Where required, we may provide additional notice of material changes.

17. Relationship With Service-Specific Terms

This Privacy Policy applies across the Luxe Xpress ecosystem.

Different services may also be governed by separate contractual terms, including:

• Luxe Xpress Courier Terms & Conditions
• Luxe Xpress Fulfillment Hub Terms & Conditions
• SoftLux Co. / Shop Terms of Sale
• Returns, Refunds & Exchange Policy
• Other service-specific policies

Those documents govern the commercial terms of the relevant service, while this Privacy Policy explains how personal information is handled.

18. Contact Us

For privacy questions, requests, or concerns, please contact:

Luxe Xpress

📍Address:
1A Brumalia Road
Pinnacles Office Complex
Mandeville, Manchester
Jamaica

📧 Email:
support@luxexpressja.com

📞 Phone / WhatsApp:
(876) 485-3514

🌐 Website:
www.luxexpressja.com

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM

Saturday: 10:00 AM–3:00 PM