Effective Date: August 2026
Last Updated: August 2026
These Terms of Sale govern purchases made through SoftLux Co. and the Luxe Xpress Shop (“Shop,” “SoftLux,” “we,” “our,” or “us”), including purchases made through our website, customer portals, web applications, or other Luxe Xpress digital platforms.
By placing an order, you agree to these Terms of Sale.
These Terms apply only to retail purchases made through the Shop. Luxe Xpress Courier and Luxe Xpress Fulfillment Hub are governed by separate terms.
Customers must provide accurate information when placing an order.
You are responsible for ensuring that:
We may refuse or cancel an order where we reasonably suspect fraud, misuse, inaccurate information, unlawful activity, or another legitimate business or safety concern.
Products displayed through the Shop are subject to availability.
We make reasonable efforts to ensure that product:
are accurate.
However, manufacturers may change product packaging, labelling, ingredients, formulation, appearance, or other details without notice.
Product images are for general reference. Packaging received may differ slightly from the image displayed where the manufacturer has updated its packaging or labelling.
An item appearing online does not guarantee that it remains in stock at the time an order is processed.
Some products are offered in multiple variants, such as:
Customers are responsible for selecting the correct variant before placing an order.
Where a product is displayed as one listing with multiple variants, the price and available stock may differ by variant.
All prices are displayed in the currency shown at checkout.
Prices may change from time to time.
The price applicable to an order is generally the price displayed when the customer completes the order, subject to correction of obvious pricing or system errors.
Promotions, discounts, coupon codes, and special offers may be subject to separate conditions and expiration dates.
We make reasonable efforts to display accurate prices.
If a product is accidentally listed at an incorrect price due to a technical, administrative, or system error, we may contact you before fulfilling the order.
You may then be given the option to:
We will not intentionally advertise misleading prices.
Submitting an order does not necessarily mean the order has been finally accepted.
An order may be subject to:
We may contact you if additional information is required.
Once an order is confirmed for fulfillment, cancellation may be limited as explained below.
Payment must be made using one of the payment methods currently offered through the Shop.
Orders may not be released, delivered, or added to a shipment until required payment has been completed.
Where a payment fails, is reversed, disputed, or otherwise cannot be verified, the order may be suspended or cancelled.
Customers may select an available pickup location during checkout where pickup is offered for the product.
You will be notified when your order is ready.
Customers should not travel to collect an order until confirmation has been received.
We may request reasonable verification before releasing an order, including:
Where another person is collecting on your behalf, additional authorization may be required.
Where available, customers may select delivery at checkout.
Delivery options, fees, and availability depend on location and the service offered at the time of ordering.
You are responsible for providing:
We are not responsible for delays caused primarily by incorrect or incomplete customer information.
Additional fees may apply where delivery must be attempted again because the customer or recipient was unavailable or provided incorrect information.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Eligible Luxe Xpress Courier customers may be given the option to add a Shop purchase to an existing or upcoming shipment.
Where this option is selected:
Once the Shop item enters the courier process, shipping matters are governed by the Luxe Xpress Courier Terms & Conditions.
Customers should contact us as soon as possible if an order needs to be changed or cancelled.
We may be unable to cancel or modify an order after it has been:
Where an order is cancelled before processing and payment has already been made, an eligible refund will be handled according to the payment method and circumstances of the transaction.
This section forms part of these Terms of Sale.
We are generally not required to provide a refund merely because a customer changes their mind about a product that was correctly supplied and is not defective.
Jamaica's Consumer Affairs Commission states that where the goods supplied are the same as those requested or described, a customer is generally not entitled to a refund simply because they later decide they no longer want the item.
Any discretionary change-of-mind exchange offered by SoftLux is a courtesy and does not replace rights available under Jamaican law.
Please contact us promptly if you receive a product that is:
Customers should provide:
Jamaican consumer law recognizes rights to redress where goods are defective, not of reasonable quality, or do not correspond with what was agreed.
Depending on the circumstances and applicable law, an appropriate remedy may include:
If we supply a product or variant different from what you ordered, please notify us promptly.
Where verified, we will arrange an appropriate correction, replacement, or refund in accordance with applicable law.
Because many of our products are skincare, body care, beauty, or personal-use products, we may be unable to accept discretionary returns of products that have been:
This hygiene restriction applies to change-of-mind returns only and does not remove rights you may have where a product is defective, incorrectly supplied, misrepresented, or otherwise fails to meet applicable legal standards.
For treatment creams and products containing active skincare ingredients, we cannot provide refunds solely because:
Customers should carefully review product information and seek professional medical advice where appropriate before using products containing active ingredients.
This does not affect rights available where the product itself is defective, unsafe, incorrectly supplied, or materially misrepresented.
Customers should inspect products as soon as reasonably possible after pickup or delivery and notify us promptly if there is a problem.
Prompt reporting helps us:
Nothing in these Terms shortens any legal right or complaint period that cannot lawfully be restricted.
Where a return is approved, we may reasonably require the product to be returned with:
except where it would be unreasonable or legally inappropriate to require them.
Approved refunds will generally be returned using the original payment method where practical.
Alternative arrangements may be made where:
Processing times may vary depending on the bank or payment provider.
Where a return results from our error, a defective product, or another issue for which SoftLux is responsible, reasonable applicable delivery or return costs will be addressed in accordance with Jamaican law and the circumstances.
Original delivery charges are generally not refundable for a discretionary change-of-mind return unless SoftLux expressly agrees otherwise.
Sale, clearance, or discounted status does not eliminate statutory rights where a product is defective or otherwise fails to meet applicable requirements. The Consumer Affairs Commission specifically cautions that "no refund/no exchange" positions cannot override consumer rights in relation to defective goods.
Discretionary change-of-mind exchanges for promotional items may nevertheless be limited where permitted by law.
Customers are responsible for:
Products must not be used in a way contrary to manufacturer instructions.
SoftLux sells certain skincare products containing active ingredients such as:
Product information on our website is provided for general informational purposes and is not intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional.
Individual results vary.
Customers are responsible for determining whether a product is suitable for them.
If you:
you should consult an appropriately qualified healthcare professional before use.
We do not guarantee that any skincare, beauty, or body-care product will produce a specific cosmetic result.
Results may vary based on:
Customer reviews and testimonials reflect individual experiences and do not guarantee identical results.
Customers with allergies or sensitivities should review the product packaging and ingredient list before use.
Manufacturer formulations may change.
Where ingredient information displayed online differs from current physical packaging, customers should follow the most current manufacturer information on the product itself unless advised otherwise by the manufacturer or a qualified professional.
SoftLux aims to source and sell authentic products.
Where products are manufactured by third-party brands, the trademarks, product names, packaging, and other intellectual property belong to their respective owners.
SoftLux is not necessarily affiliated with or endorsed by every third-party brand sold through the Shop unless expressly stated.
Where a manufacturer provides a warranty, guarantee, or other product assurance, that manufacturer's terms may apply in addition to rights available under Jamaican law.
Nothing in these Terms is intended to remove consumer rights that cannot lawfully be excluded.
Where customers may submit reviews, ratings, photographs, or other content, they must not submit:
By voluntarily submitting a review for publication, you authorize SoftLux to display that review through its Shop or promotional channels, subject to applicable privacy and other legal requirements.
We may moderate or remove content that violates these rules.
Promotions may:
Unless expressly stated, promotions cannot be combined.
We may cancel promotions affected by obvious technical errors, fraud, or misuse.
Bundles, promotional gifts, or complimentary products may be subject to separate availability and promotional conditions.
Where a return would cause an order to cease qualifying for a promotional gift or bundle price, we may reasonably take that into account when calculating an eligible refund, subject to applicable law.
We may conduct reasonable checks to prevent:
Orders may be delayed or cancelled where reasonably necessary for verification.
Personal information collected through the Shop is handled according to the Luxe Xpress Privacy Policy.
This includes information used for:
The Shop may use third-party:
Their services may be governed by separate terms and policies.
Where Luxe Xpress Courier is used to transport a Shop order, the Luxe Xpress Courier Terms & Conditions also apply to the shipping service.
The SoftLux name, Shop design, original content, branding, graphics, and other proprietary materials may not be copied, reproduced, or used without permission except as permitted by law.
Third-party trademarks remain the property of their respective owners.
To the fullest extent permitted by applicable law, SoftLux will not be liable for indirect, consequential, special, or incidental losses arising solely from the use or purchase of a product.
SoftLux is not responsible for injury or loss resulting solely from:
Nothing in these Terms excludes, limits, or overrides consumer protections or other liabilities that cannot lawfully be excluded.
Jamaica's Consumer Protection Act establishes protections relating to the supply of goods and services and consumer redress.
Orders, confirmations, account activity, electronic notices, and other Shop transactions may be conducted electronically.
Jamaica's Electronic Transactions Act provides the legal framework facilitating electronic transactions and communications.
We are not responsible for delays or failures caused by events outside our reasonable control, including:
We will make reasonable efforts to communicate material delays affecting orders.
We may update these Terms from time to time.
The latest version will be made available through the website or Shop and will display the revised "Last Updated" date.
Changes generally apply prospectively and will not improperly remove rights relating to transactions already completed.
If you have a complaint concerning a Shop purchase, contact SoftLux first so we can attempt to resolve the matter.
If a consumer dispute cannot be resolved directly, consumers may have access to remedies through Jamaica's Consumer Affairs Commission and the Jamaican courts. The CAC provides complaint-resolution services for issues involving goods and services.
These Terms are governed by the laws of Jamaica.
Nothing in these Terms prevents a consumer from exercising a right or remedy available under applicable Jamaican law.
If any provision is determined to be invalid or unenforceable, the remaining Terms will continue to apply to the fullest extent permitted by law.
For questions, order concerns, returns, refunds, or complaints:
SoftLux Co. / Luxe Xpress Shop
📍Address:
1A Brumalia Road
Pinnacles Office Complex
Mandeville, Manchester
Jamaica
📧 Email:
support@luxexpressja.com
📞 Phone / WhatsApp:
(876) 485-3514
🌐 Website:
www.luxexpressja.com
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–3:00 PM
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